IT Services (HSF IT)

HSF IT is the information technology support department for the Health Sciences Faculty of the University of Cape Town.

Tasked with both staff & student computing support, HSF IT ensures the smooth operation & integration of information technology in the Health Sciences Faculty.

We offer:

• IT Support and Networking services to all off site hospitals and clinics.
• Define and enforce IT Policy specifically pertaining to the Faculty.
• Management of the SLA with ICTS in order to provide improved service delivery of ICT services offered.
• Management of all Faculty Computer Labs (Undergrad and Postgrad) in conjunction with EDU IT.
• IT advice and recommendations.
• Facilitate acquisitions services of any IT related hardware or software.
• Technical support for deanery team and events.

Our Walk-In Centre offers the following services:

• Assistance with changing your password.
• Installing anti-virus software.
• Setting up wireless connections (Eduroam) on laptops and mobile devices.
• Setting up printers.
• Troubleshooting and any other basic support requests.
• Onsite support for Head of Departments, Divisions and Units.
• Support for Academic & PASS retired staff.