Staff and Student Support details

19 Sep 2023
Staff and student support services
19 Sep 2023

For any students needing support, counselling or crisis intervention, please access any of the following:


FHS Student Development & Support Office (FHS SDSO)

*  or tel: 021 406 6749


UCT Student Care Line 

* UCT Care line at 0800 24 25 26 (free from Telkom line) or text 31393 (callback) for 24/7 telephonic counselling

* Higher Health Counselling 0800 36 36 36

* ER24 UCT collaboration 010 205 3010


ICAS On-The-Go App

Student Wellness Service (SWS) ICAS On-The-Go Crisis App, which enables students to receive immediate counselling or reach out to a professional from wherever they are around the country. Students can download the SWS ICAS App to obtain confidential and practical counselling support and advice in 11 languages, 24/7/365. Please note that the code for students is UCT001


For staff need support, counselling or crisis intervention:


  • Telephonic toll-free: 080 111 3945
  • Or activate please-call-me to: *134*905#
  • Or email
  • Or ICAS On-the-Go Mobile App, which allows you to chat live with an ICAS counsellor. The app gives you and your family access to a 24/7/365 Employee Wellness Programme and information to address some of your health and wellness needs. Connect to ICAS On-the-Go App via Google play store or Apple iTunes Store. The code for UCT staff is UNI003.